Refund policy
Shipping & Return Policy
We are committed to providing fast, reliable delivery and a smooth shopping experience across the UAE.
Shipping Information
• Orders are processed within 24–48 hours after confirmation.
• Delivery Time Across UAE: 2–4 Working Days
• Shipping charges (if applicable) will be displayed during checkout.
• Once your order is shipped, tracking details will be shared via Email, SMS, or WhatsApp.
• Delivery times may be affected during holidays, promotions, or unforeseen circumstances.
Return Policy
• Customers can request a return within 7 days of receiving their order.
• Products must be unused, unopened, and returned in original packaging.
• The following items are not eligible for return:
- Used products
- Products damaged due to customer misuse
- Personalized or customized items
- Opened hygiene-related products
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details.
Refunds & Return Shipping
• Approved refunds are processed within 7–10 working days using the original payment method.
• Return shipping costs may apply unless the issue was caused by our side.
By placing an order, you agree to the terms of this Shipping & Return Policy.